Planora
A question about Planora? Here are answers to the most common requests. If you can't find yours, reach out directly.
Each trip has an organizer who controls it, editors who can change the content they're allowed to, and viewers who can only look. Planora Pro unlocks Pro features (Budget, Journal, Documents…) — it does not change your role or access level. The trip's organizer decides who can edit.
Settings → Account → Delete my account. Planora previews the impact: solo trips are deleted, owned shared trips are automatically transferred to an editor, and you leave other trips. No support request is required.
Open a Planora Pro feature (Journal, Budget, Chat…) to bring up the Planora Pro screen, then tap “Restore Purchases”. If the issue persists, make sure you're signed in with the same Apple ID used for the purchase, then contact us.
From a trip → More → Invitation: share the code, QR code, or link. The invited person can join even without Planora Pro: a free account joins as a read-only viewer, a Pro account joins with edit rights based on its role.
From Sign In, tap "Forgot password", enter your email, then the 8-digit code you receive (valid for 15 minutes). Choose and confirm a new password, then sign in again. You can also sign in directly with Apple if applicable.
Long-press a received message. Report explains that chat is end-to-end encrypted and, with your consent, sends only the selected readable message to support—never the full history. Block hides interactions with that user; manage blocked users from the icon at the top of chat.
Settings → Account → Export my data: you'll receive a file with all your personal information.
Demo mode creates a temporary account (30 minutes) with every feature unlocked, so you can try the app without creating an account. Planora requests its deletion as soon as you leave the demo or it expires; if the app closes first, the server automatically removes expired demo accounts after a short retention period.
Still need help?
support@planora.kikocastellani.fr