Planora
A question about Planora? Here are answers to the most common requests. If you can't find yours, reach out directly.
Settings → Account → Delete my account. Planora previews the impact: solo trips are deleted, owned shared trips are automatically transferred to an editor, and you leave other trips. No support request is required.
Open a Planora Pro feature (Journal, Budget, Chat…) to bring up the Planora Pro screen, then tap “Restore Purchases”. If the issue persists, make sure you're signed in with the same Apple ID used for the purchase, then contact us.
From a trip → More → Invitation: share the code, QR code, or link. The invited person needs a Planora Pro account to join the trip.
From Sign In, tap "Forgot password", enter your email, then the 8-digit code you receive (valid for 15 minutes). Choose and confirm a new password, then sign in again. You can also sign in directly with Apple if applicable.
Long-press a received message. Report explains that chat is end-to-end encrypted and, with your consent, sends only the selected readable message to support—never the full history. Block hides interactions with that user; manage blocked users from the icon at the top of chat.
Settings → Account → Export my data: you'll receive a file with all your personal information.
Demo mode creates a temporary account (30 minutes) with every feature unlocked, so you can try the app without creating an account. It's automatically deleted at the end, or when you leave the demo.
Still need help?
support@planora.kikocastellani.fr